Our Services
Having been in the industry for over 40 years, the below services target the exact weak areas we continually find in our day to day research to stay ahead of the game.
Having completed over 17,000 workshops over the last 30 years we’ve built serious experience in knowing how to maximise staff output, retention and profit on the back end.
Call Training Workshops
This is a one-day workshop where we ‘walk’ the Sales Advisers through getting the best out of every Sales enquiry that initiates with a phone call into the business. For Sales Advisers this almost like a ‘software update’ workshop that we get on our smartphones.
Our research in this area over many years has proven this area is still a huge ‘achilles heel’ for Sales Teams, with less than 10% of calls going into Dealerships being converted to a timed appointment with good information gained by the Sales Adviser.
After Sales Training
The 5* star Connect Service Program has been carefully crafted over the last 10 years to help give service teams the ‘blue print for’ over- delivering with their service customers with a tried, tested and simple 10 step Customer Journey.
This to uptick customer satisfaction , retention and revenue . We walk the service Advisers through the architecture of the Customer Journey to help anchor in the key elements of each step.
Lead Gen Workshops
This is a one day workshop aimed at Sales Advisers to develop & improve both their quality and confidence on their outbound call skills. We introduce a number of call structures to help Advisers build rapport, qualify and offer a quality timed appointment.
An organised and professional approach to lead generation is the single biggest factor in increasing Sales and Profitability and increasing your revenue
Contact us
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