This is a one-day workshop aimed at Sales Advisers to develop & improve both their quality and confidence on their outbound call skills.

We introduce several call structures to help Advisers build rapport, qualify and offer a quality timed appointment.

The 5* star Connect Service Program has been carefully crafted over the last 10 years to help give service teams the ‘blue print for’ over- delivering with their service customers with a tried, tested and simple 10 step Customer Journey.

This to uptick customer satisfaction , retention and revenue . We walk the service Advisers through the architecture of the Customer Journey to help anchor in the key elements of each step.

This is a one day workshop aimed at Sales Advisers to develop & improve both their quality and confidence on their outbound call skills. We introduce a number of call structures to help Advisers build rapport, qualify and offer a quality timed appointment.

An organised and professional approach to lead generation is the single biggest factor in increasing Sales and Profitability and increasing your revenue