01753 725 675

Aftersales - Service Efficiency Health Checks

The service efficiency health check (SEHC) provides a platform to identify areas of improvement within the Service operation and focuses on operational procedures, CSI, sales and profit performance. With particular emphasis on Service Reception, It is a thorough, ‘deep-dive’ review of how your Service facility operates.

The process commences by establishing what you determine to be your Service KPIs. These will in principal form the basis for the SEHC.

The SEHC reviews, in detail the following areas:

  • Management accounts, trading performance and CSI results
  • Business profile and job mix
  • Resources and team structure
  • Labour working practices & operating efficiencies
  • Workflow processes and procedures
  • Customer handling practices
  • Reception functionality
  • Reception Advisor performance (selling and customer handling)
  • Marketing and Advertising
  • Service capacity & facilities


After the on-site SEHC has taken place, a detailed report will be provided highlighting the areas of improvement that will, if addressed improve the overall efficiency of the Service operation and, its ability to achieve (or where possible exceed) agreed KPIs and franchise standards. Fully documented recommendations and a detailed action plan will be presented to the dealer management team for their consideration.

Let TalkSales EUROPE be part of your success story.

So if your Service operation is in need of a health check, Call TalkSales now on 01753 725 675 or email us at enquiries@talksaleseurope.co.uk