Sales - Telephone Mystery Shop Programmes

Experience shows that in isolation, traditional telephone mystery shop programmes only highlight potential issues and do not provide a ‘full circle’ solution. 

Furthermore, current mystery shop programmes tend to be repetitive in nature using the same type of mystery shop calls throughout. This approach does not measure the Sales Team’s ability to handle more challenging in-bound calls.  As a result high value, lucrative, business associated with the more ‘difficult to handle’ calls is potentially being lost. As a consequence, your business could be missing-out on a massive opportunity. 

TalkSales believes that an effective mystery shop programme should be of a progressive nature. Starting with basic customer enquiries and progressing through a series of increasingly more challenging in-bound calls.  .

Where TalkSales is different is that we can offer a ‘full circle’ solution. We have the experience and expertise to provide specific telephone handling coaching / training to meet the individual needs of your Salespeople.

We have developed a bespoke programme of on-site coaching and training that is aligned to the different stages of the mystery shop programme. That way your Salespeople receive the specific support they need as they progress through the programme.

The TalkSales approach provides a logical, well structured development process that will have a positive impact on how in-bound Sales calls are handled.

This programme is suitable for new and experienced Salespeople.

An electronic copy of the telephone mystery shop and an evaluation report will be provided.

Let TalkSales EUROPE be part of your success story.

Call TalkSales now on 01753 725 675 or email us at enquiries@talksaleseurope.co.uk