01753 725 675

Aftersales - On-site Coaching for Service Advisors

On-site high-impact visits by TalkSales Aftersales Specialist to work one-on-one with your Service Reception Advisors and review their current performance with a view to enhancing their customer handling and selling skills.

Objectives of Programme
  • Using CSI results and observation identify areas of improvement within current customer handling practices
  • Evaluate Reception Advisor’s sales ability - face to face and on the phone
  • Establish and implement ‘best practice’ processes to meet Service KPIs and franchise operating standards
  • Develop daily action plans to ensure all Reception activities are completed on time, every time
  • Implement effective consultative processes for face to face and telephone selling
  • Effective selling of additional work
  • Identify training needs through observation and one-on-one coaching
  • Measuring and monitoring Reception Advisor performance


Our ON-SITE coaching programme remains flexible to meet the individual requirements of your business. Should a specific area of improvement exist within your Service Reception, we would be please to adapt our current coaching programme to meet your particular needs.


ON-SITE Service and Aftersales Manager Mentoring Programme

On-site high-impact visits by TalkSales Aftersales Specialist to work one-on-one with your Service / Aftersales Manager.

The on-site Service and Aftersales Manager mentoring programme can be used as a follow-up to the Service Efficiency Health Check and TSA15 Effective Service Management – One Day Workshop.

Objectives of Programme
  • Review current trading performance against forecast
  • Review Service KPI performance and franchise operating standards
  • Review CSI performance and customer handling processes & procedures
  • Review workshop labour efficiencies
  • Review effectiveness of Service Reception
  • Identify areas of improvement that affect Service efficiency, CSI, sales and profit
  • Monitoring Service performance and operating KPIs
  • Setting realistic, achievable objectives
  • Developing measurable action plans

Our ON-SITE coaching programme remains flexible to meet the individual requirements your business. Should a specific area of improvement exist within your Service operation, we would be please to adapt our current coaching programme to meet your particular needs.

Let TalkSales EUROPE be part of your success story.

Call TalkSales now on 01753 725 675 or email us at enquiries@talksaleseurope.co.uk