Aftersales - Aftersales Training Workshops
To compliment our onsite coaching programmes we also have a number of Aftersales training workshops available across the U.K.
Our goal is to deliver interactive, practical and high energy workshops so you and your business are able to see tangible results.
Time spent away from your customers needs to be 'high value' and cost effective, we are confident that we achieve both of these goals.
The investment for all workshops is £195.00 + VAT per delegate (with a money back guarantee if you're not satisfied).
This includes all training material for the day, Certificate of Attendance and post workshop follow-up by our Aftersales Specialist.
TalkSales Europe currently offers the following Aftersales training workshops. Please click to view workshop outline.
TSA10 Selling Service – A One Day Workshop
Ideal for new and experienced Reception Advisors and those required to work in Service Reception.
Upon completion of this workshop, participants will understand the processes and skills involved with effectively selling Service.
To include
- Establishing the customer’s needs
- Creating the desire to buy
- Basic buying motives
- Selling the benefits
- Price presentation
- Reacting to buying signals
- Recognising and answering customer concerns
- Overcoming objections
- Closing the sale
- Service delivery
- Follow-up – what happens next?
Plus
- Looking for additional profit opportunities on every job
TSA15 Effective Service Management – A One Day Workshop
Ideal for new and experienced Service and Aftersales Managers and those required to oversee the Service operation. Upon completion of this workshop, participants will understand how to manage and organise a customer oriented Service operation. In addition, participants will be able to interpret management accounts and trading data to control costs, maximise sales and profit.To include
- Managing the total customer handling experience
- Managing workshop loading to achieve high customer satisfaction and profitability
- Administering quality control to ensure ‘right first time’ fix
- Managing workshop control and progress systems to achieve high technician efficiency
- Control labour diversions to increase workshop efficiencies
- Managing Service KPIs and franchise standards
- Analysing management accounts
- Identifying financial benchmarks
- Managing costs, labour GP and operating GP
- Developing profit improvement action plans
Let TalkSales EUROPE be part of your success story.
Call TalkSales EUROPE now on 01753 725 675 or email us at enquiries@talksaleseurope.co.uk